For most products we have a 30-day return policy, which means you have 30 days after receiving your item to request a return and receive a refund or exchange. However, some products may incur a return label fee.
If you have a question about the return policy of a specific item, you can always contact us at firstname.lastname@example.org.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be generated when the item has been received back in stock.
Thee is no restocking fee.
There is no cost for returning in case case of this happens when the product is incorrect, damaged by the carrier or defective in another way
You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of purchased the wrong product, it doesn’t fit or they no longer want the item .
conditions: product condition should be new and with same label ,packaging in box to meet our return policy
to return ,please communicate by mail: firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
This return and refund policy is applicable for USA and Canada only
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
contact us :
Phone number : +1-800-454-0197
Hours of Service:
Monday - Friday
8 AM - 6 PM Pacific Standard Tim
Address:PO BOX 527 Whistler BC V0N 1B0 Canada
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.